We at Delupet (“we,” “us,” or “our”) respect your privacy and are committed to protecting your personal information. This privacy policy explains how we collect, use, and safeguard your data when you visit delupet.net.

Information We Collect

Personal Information:

• Name and email address for newsletter subscriptions
• Shipping and billing information for orders
• Communication history with our support team
• Account credentials if you create an account

Technical Information:

• IP address and browser type
• Device information
• Pages visited on our website
• Time spent on each page

How We Use Your Information

Order Processing:

• Fulfilling your orders
• Providing order updates
• Processing returns and refunds
• Responding to customer service inquiries

Website Improvement:

• Analyzing site performance
• Improving user experience
• Customizing content based on preferences
• Monitoring site security

Marketing Communications:

• Sending newsletters (with your consent)
• Providing product updates
• Sharing training tips and guides
• Special offers and promotions

Data Protection

We implement security measures to protect your information:

• Secure SSL encryption for all transactions
• Regular security assessments
• Limited staff access to personal data
• Secure data storage systems

Third-Party Services

We may share data with trusted service providers for:

• Payment processing
• Order fulfillment
• Email marketing services
• Website analytics

Your Rights

You have the right to:

• Access your personal data
• Correct inaccurate information
• Request data deletion
• Opt-out of marketing communications
• Export your data

Cookies

We use cookies to:

• Remember your preferences
• Analyze site traffic
• Maintain shopping cart contents
• Improve site functionality

You can control cookie settings through your browser preferences.

Contact Us

For privacy-related questions: Email: [email protected] Website: delupet.net

Policy Updates

We may update this policy periodically. Check the “Last Updated” date to review any changes.

Children’s Privacy

Our website is not intended for children under 13. We do not knowingly collect data from children.

Data Retention

We retain your data for:

• Active accounts: Duration of account activity
• Order information: As required by law
• Marketing preferences: Until opt-out
• Website analytics: 26 months